Customer Service

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Keeping you, our customers, happy is vital to everything that we at Suffolk Football Association do.

In order to improve satisfaction among our stakeholders, we launched a review of how we market ourselves and how we respond to our customers when we get in contact with you and when you contact us.

Our research showed that whilst we generally met the overall needs of our customers, we were lacking a specific service strategy and failing to communicate to our partners what they could expect from us in terms of service standards. The absence of a formal complaints procedure was also recognised as a key issue.

Therefore, a programme to ensure that the standard of service we offer our clubs, leagues and other partners to make us more relevant to your needs was established.

If you would like to give us feedback please contact:

feedback@suffolkfa.com

Complaints Procedure

We value your feedback whether it is positive or something that can help us improve.

If you are unhappy with the quality of service you receive please let us know the cause of your complaint as soon as possible.

We want to know in order that we can put it right for you and reduce the chance of it happening again.

We aim to respond to all complaints within 48 hours and resolve them within seven working days.

Where the issue is more complex and will require more time we will advise you of how long it will take to resolve and keep you updated along the way.

You can make a complaint to our chief executive by letter, fax, e-mail, or by telephone.

 
Chief Executive
Suffolk Football Association
Bill Steward House
The Buntings
Stowmarket
Suffolk
IP14 5GZ

Tel: 01449 776317
Fax: 01449 616607
Email: info@suffolkfa.com

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